Refund policy
🛍️ Return & Refund Policy – KHANNOROZI
At KHANNOROZI, your satisfaction is our top priority. We want you to shop with complete confidence because every product is carefully crafted and checked before delivery.
🔄 Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
✅ The product must be unused, unworn, and in its original condition.
✅ The product must include the original packaging.
✅ You must provide your order number or proof of purchase.
Please note that customized products or items that show signs of use may not be eligible for return.
💸 Refunds
Once we receive your returned product, our team will inspect it and notify you through WhatsApp or email.
If your return is approved, your refund will be processed within 5–7 business days.
Refunds will be provided through the original payment method or as store credit (according to your preference).
Delivery charges are non-refundable, except in cases where the product is defective, damaged, or the wrong item was delivered.
🔁 Exchanges
We offer exchanges for:
✅ Defective products
✅ Damaged products
✅ Incorrect items received
To request an exchange, please contact our support team within 3 days of delivery.
📦 How to Return
To start a return:
- Contact our customer support team via WhatsApp or email with your order number and reason for return.
- Our team will review your request and share the return instructions.
- Carefully pack the product and send it back to the provided address.
🕒 Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If the issue continues, contact us for assistance.
📞 Need Help?
We are always here to assist you.
📩 Email: support@khannorozi.com
📱 WhatsApp: 0334 7013130
🌐 Website: www.khannorozi.com